Privacy Policy — www99

Www99 believes privacy is a fundamental right for every user. We operate with full transparency — this Privacy Policy clearly outlines what data we collect, why we collect it, and how it is kept secure.

Our privacy policy has been written in plain, easy-to-understand language with Bangladesh users in mind. www99 never sells or transfers your personal data to third parties without your consent.

1What data we collect

When you create an account or use our services on www99, we collect various types of information. This data falls into two main categories: information you provide directly, and information collected automatically.

Information Provided Directly

When you register or use our services, we collect the following information:

Automatically Collected Information

While you use www99, our systems automatically collect certain technical information:

• IP address & device type (mobile/desktop)
• Browser name and version
• Time spent on the platform and pages visited
• Login time and location (approximate)
• Gaming patterns & preferences

2Purpose of Data Use

Www99 uses your personal information only for specific, legitimate purposes. We never collect more data than necessary, and what we do collect is used solely for the stated purpose.

• Account management: For registration, login, password reset, and account security
• Payment Processing: To process deposit and withdrawal transactions
• KYC verification: To fulfill legal obligations for age and identity verification
• Customer Support: To resolve your complaints and issues promptly
• Security: To prevent fraud, money laundering, and account hacking
• Service Improvement: To improve the gaming experience and platform quality
• Responsible Gaming: To detect patterns of excessive gaming and provide timely alerts
• Legal compliance: To meet government directives and regulatory authority requirements

3Data Storage & Security

Www99 maintains the highest security standards for storing your data. Our server infrastructure operates in line with international standards and undergoes regular security audits.

Encryption & cybersecurity

• 256-bit SSL/TLS encryption is used for all data transmissions
• Stored data is secured with AES-256 encryption
• Passwords are never stored in plain text — only in hashed form
• Regular penetration testing and vulnerability assessments are conducted
• Data centers are monitored 24/7

Data Retention Period

All your data is retained while your account is active. After account closure, information may be kept for the following periods for legal and regulatory reasons:

• Transaction Data: up to 5 years
• KYC documents: up to 7 years
• Customer Support Records: 2 years
• Login & Security Logs: 1 year

4Data Sharing Policy

As a matter of policy, www99 does not share your personal information with third parties. In rare, unavoidable situations, limited sharing may occur — always within a full legal framework.

Permitted Grounds for Data Sharing

• Payment Processor: Necessary information is shared with Mobile Banking, Nagad, and Rocket to process deposits and withdrawals
• Game providers: Minimum data necessary for third-party game operations
• Legal authorities: Mandatory disclosure under court order or government directive
• Anti-Fraud Organization: For fraud detection and prevention

Partner responsibilities

In the limited cases where data is shared with third parties, those parties are required to comply with our privacy standards and are contractually bound to protect your data.

5Cookies & tracking technologies

Www99 uses cookies and similar tracking technologies on its website and app to enhance your browsing experience and ensure the platform functions properly.

Cookie types

• Essential cookies: To maintain login sessions and security — these cannot be disabled
• Functional cookies: To remember your language preferences and settings
• Analytics Cookie: For monitoring traffic statistics and page performance
• Security Cookie: For detecting fraudulent logins and bot activity

You can manage cookies through your browser settings. Note that disabling essential cookies may affect how the platform functions.

6Your rights

As a www99 member, you have specific rights over your personal data. We fully recognize these rights and are committed to upholding them.

To exercise any of these rights, contact our support team. We will respond to your request within 30 days.

7Protection of Children & Minors

Www99 strictly prohibits anyone under 18 from using the platform. We never knowingly collect personal information from minors.

• Age verification is mandatory at registration
• Additional KYC verification is carried out in cases of suspected activity
• If a user is confirmed to be a minor, their account is immediately closed and all associated data is deleted.
• If parents or guardians report a child's account, we will take immediate action.

8Policy Changes & Updates

Www99 may update this Privacy Policy from time to time. Revisions may be necessary due to changes in law, technology, or our services.

• You will be notified by email or SMS of any significant changes.
• The date of any change will always be noted at the top of the page
• Continued use of the platform after any changes constitutes acceptance of the updated policy
• Previous versions are available upon request through support

9Contact & Complaints

For any questions, concerns, or complaints about this Privacy Policy, please contact our privacy team. We are available 24 hours a day to assist you.

If your complaint is not resolved to your satisfaction, you have the right to escalate it to the relevant regulatory authority.